This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly at email@example.com
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any item ordered free of charge, within 7 days of delivery. The 7-day window starts on the day you effectively receive the item at your delivery location.
To notify us of your return, please contact our customer support team at firstname.lastname@example.org
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Do I need to cover the return shipping cost?
We cover easy and free returns for all domestic and international orders over Rs. 1000. For all orders below that price, you will have to cover the price of the return.
What type of refund can I expect?
If you return your order within the 7-day window aforementioned, we will refund you to source – meaning in the same way you have paid for the order.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request.
How much will the refund be?
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedite or express shipping.
We may not refund the shipping cost for order that are partially returned.
For any question regarding our return policy, please reach out to our customer service team at email@example.com